Shipping Policy
Order Confirmation:
When you place your order, you will receive an order confirmation email. This implies that we have received your order and pre-authorized your payment card for the transaction. As soon as we get your order, we automatically contact our suppliers to ensure that it is in stock and ready for immediate shipping. If your item is backordered or unavailable, we will nullify the pre-authorization and notify you via email. If your item(s) are ready for immediate dispatch (within 5 business days), we will process the charges and submit the order for shipping.
Order Shipment:
If your product is in stock and we charge your credit card, it will be shipped within five business days of the order date. Within 24 hours of your order leaving the warehouse, we will send tracking information to the email address you provided during checkout. If you have not received tracking information within six business days of placing your order, please contact us at support@thermazenhaven.com.
No Shipping outside the USA.
Changing Address
If the order has processed or shipped and you'd like to change your address, we will do our best to accommodate for this change. Please expect delays for all address changes. However, if there are any additional charges from our freight companies because of this change, this will be paid by the customer. No Exceptions Apply.
Shipping Times
All shipping times are estimates and should not be interpreted as guarantees. We notify our vendors of new orders so that orders can be shipped out as soon as feasible. That being said, if a customer cancels an order because a shipment does not arrive within the indicated time frame, the client is responsible for all related shipping charges, taxes, warehouse storage expenses, and any other fees linked with the purchase. Any consumer who files a chargeback due to shipment delays will face criminal charges for theft. No exceptions apply.
Shipping Options
Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order.
Contact Information
Business Name: ThermaZenHaven
Company Registration Number: 38-4319754
Business Hours: Monday-Friday(8am-11pm), Saturday(10am-8pm).
Email: support@thermazenhaven.com.
Business address: 30 North Gould Street, Sheridan Wyoming 82801, United States
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.